Refund & Return Policy

At TIRAZ, customer satisfaction is our priority. We want you to love every purchase you make with us. If you experience any issues with your order, we're here to help.

1. Return Policy

Customers can request a return if they receive a damaged, defective, or incorrect product. The product must be unused and in its original condition with all tags and packaging intact.

2. Exchange Policy

If you receive an incorrect or defective item, please contact our customer support team to request an exchange.

3. Refund Eligibility

Refunds may be considered in the following situations:

• You receive a damaged product.

• You receive the wrong product.

• Your order is cancelled before dispatch.

• Your order cannot be delivered due to an issue from our side.

4. Non-Refundable Items

We may not accept returns or refunds for:

• Products that have been used or washed.

• Items damaged due to customer negligence.

• Products returned without original tags or packaging.

• Change of mind or personal preference.

5. How to Request a Refund

To request a refund, please contact our support team with:

• Your Order ID.

• Product details.

• Reason for the refund.

• Photos or videos of the issue, if applicable.

6. Refund Processing

Once your request is reviewed and approved, our team will inform you about the refund process. Refund timelines may depend on the payment method.

7. Order Cancellation

Orders can be cancelled before dispatch. Once an order has been shipped, cancellation may not be possible.

8. Contact Us

For refund, return, or exchange assistance, please contact:

Brand: TIRAZ

Phone: 01609161693

Email: tirazshops@gmail.com

Address: House 37, Road 13, Nikunja-2, Dhaka-1229

Our Promise

At TIRAZ, we value your trust and strive to provide quality products and a smooth shopping experience.

Thank you for shopping with TIRAZ!